The DME Coordinator is responsible for coordinating the daily operations of the DME program, ensuring that the DME program is productive by administering its procedures and maximizing patient outcomes through dedicated operational activities.
Essential Duties and Responsibilities:
- Trains and supports staff throughout the organization and provides constructive feedback
- Monitors DME inventory at assigned site(s) and orders inventory as needed to maintain par-levels
- Executes customer DME dispensing processes and organizes them to enhance customer satisfaction and establish best practices
- Educates patients and support staff on the application, use, care, and expected outcome for products as indicated by the provider instructions and manufacturer recommendations
- Complies with all applicable Federal, State and other laws/regulations relating to DME operations
- Regularly communicates with assigned office(s) regarding DME prior authorizations
- Meets with vendors and conducts in-services to educate providers on various changes within the DME program
- Facilitates the DME workflow from order to charge entry
- Ensures all necessary documentation and authorization is obtained as it relates to payer requirements
- Dispenses DME to patients and conducts test-fittings, as needed
- Educates patients on insurance plans and provisions, financial responsibility, and collection of patient portions
- Responsible for the overall productivity of the DMEPOS program, as assigned
- Creates, maintains and updates reports, as directed
- Checks work e-mail on a regular basis throughout the workday
- Participate in and complete all required trainings and in-services
- Other duties as assigned
Minimum Qualifications:
- At least two (2) years of related experience in a healthcare setting.
- Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). Must have a working knowledge of various business software (i.e.: ERP, CRM, etc.).
- Must have a working knowledge of industry’s legal rules and guidelines
- Must have in-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.)
- Must have a working knowledge of data analysis and operations metrics
- Must have extensive knowledge of insurance coverage policies and ICD-10
- Must have excellent written and oral communication skills.
- Must be able to work individually as well as within a team.
- Must be able to multi-task and prioritize.
- Must demonstrate extreme attention to detail.
- Must possess strong organization skills.
- Must be able to perform calculations, problem solve and use reasoning.
- Must have knowledge of medical practices and medical terminology.
- Must be able to meet predefined production and quality standards.
- Must be able to effectively manage and direct others.
- All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
Driving/Travel:
The employee must have reliable transportation. Travel for this position will be required up to 50%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.
Compensation and Benefits:
- Pay Range: $45,000/year - $60,000/year
- PTO: Up to 96 hours in first year (pro-rated based on start date)
- Holidays: 7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
- Retirement: 401(k) with employer match
- Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
- Other Company-Paid Benefits: Basic Life/AD&D, Employee Assistance Program
- Other Voluntary Benefits: Short-Term Disability, Long-Term Disability, Voluntary Life, Accident, Critical Illness, Hospital Indemnity
- Other Compensation: This position is exempt (salaried) and is not eligible for overtime pay. This position is bonus eligible. Any bonus is subject to the terms of the applicable plan and is not guaranteed.
