Dispatcher

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Dispatcher

Location

Canton

Facility

Mercy Hospital

Department

Security-Cleveland Clinic Mercy Hospital

Job Code

K99993

Shift

Evenings

Schedule

2:00pm-10:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure. As a Dispatcher, you will play an essential role in this mission and be a part of our growing organization. Dispatchers are responsible for protecting patients, visitors, caregivers and hospital property by coordinating and addressing the Security Dispatch Office activities and responsibilities.  

The schedule for this req is on a two-week rotation. Week 1: Monday 2p-10p, Tuesday 6a-2pm, Saturday 2p-10pm. Week 2: Sunday 2pm-10pm, Thursday 2pm-10pm, and Friday 6am-2pm. 

A caregiver who excels in this role will:  

• Receive calls and requests for service and formulate correct responses. 

• Regulate radio traffic by dispatching calls and relaying information. 

• Answer questions and give directions to visitors, caregivers and patients. 

• Monitor hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately. 

• Implement procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc. as indicated in the Security Department Facility Orders and the M.C.I. Manual. 

• Complete appropriate and accurate documentation for dispatch logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc. 

• Maintain knowledge of operation of access control systems. 

• Maintain knowledge of all alarm systems and appropriate responses. 

Minimum qualifications for the ideal future caregiver include: 

• High school graduate  

• Computer software proficiency  

• Typing and data entry skills  

• Clear speaking voice over a security radio system  

• Ability to dispatch personnel in escalating situations  

• Visual acuity to monitor security screens continuously  

Preferred qualifications for the ideal future caregiver include: 

• Previous security and/or dispatch experience  

Personal Protective Equipment:Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.