Private Patient Account Manager

Job Advert

Private Patient Account Manager

Location: Clifton Park TC, York

Hours: 37.5 hours per week, Full-time

Summary:

Clifton Park Hospital opened in 2006 and is located just outside York. The modern purpose built hospital has been rated ‘Good’ by the Care Quality Commission (CQC) and has first-class medical facilities including 24 beds, two theatres, a day case unit, a large outpatient department with X-ray facilities and on-site physiotherapy, including a small gym area. In 2018, the hospital opened a new outpatient department with 11 consulting rooms, two treatment rooms and x-ray facilities.

The role:

The Private Patient Manager will lead and oversee a team of Private Patient Coordinators, driving growth in insured and self-pay activity while ensuring an exceptional, seamless private patient journey from initial enquiry through to discharge, delivering a high-quality experience at every stage of the patient pathway.

This is a strategic role, working closely with the Head of Operations and the Business Relations Manager to drive growth in Self-Pay and Private Medical Insurance (PMI) admissions and deliver against agreed activity and revenue targets.

Responsibilities include:

• Develop and deliver the hospital's private patient growth strategy, driving increases in Self-Pay and Private Medical Insurance (PMI) admissions in line with agreed activity and revenue targets.
• Build and maintain strong strategic relationships with consultants, insurers and key stakeholders to maximise referral opportunities and support business growth.
• Analyse market trends, referral patterns, conversion performance and competitor activity to identify opportunities for service development and expansion.
• Lead and develop the Private Patient Coordinators, creating a high-performing, patient-focused team aligned to the hospital's strategic objectives.
• Work in partnership with the Business Relations Manager and central marketing teams to develop and implement initiatives that increase brand awareness, patient acquisition and market share.
• Monitor and report on key performance indicators including enquiry volumes, conversion rates, lost opportunities, admissions growth and patient experience metrics, implementing improvement plans where required.
• Develop and oversee a programme of business development, educational and patient engagement events, ensuring measurable return on investment and alignment with growth objectives.
• Drive continuous improvement of the private patient journey, ensuring exceptional patient experience, efficient processes and outstanding customer service.
• Provide strategic insight and recommendations to the Head of Operations on private patient performance, growth opportunities, capacity requirements and future service developments.
• Act as the hospital lead for private patient services, ensuring delivery of the organisation's private patient strategy and contributing to wider hospital business planning and development initiatives.

What you will bring:

• Proven experience in private healthcare, healthcare operations, business development, private patient services, or a commercial healthcare environment.
• Demonstrable experience of developing and delivering growth strategies that increase Self-Pay and Private Medical Insurance (PMI) activity.

• Experience of leading, motivating and developing high-performing teams.

• Strong track record of building effective relationships with consultants, referrers, insurers and other key stakeholders to drive business growth.

• Experience of analysing performance data, conversion rates, market trends and business metrics to inform strategic decision-making.
• Proven ability to identify and implement opportunities for service development, market growth and revenue generation.
• Previous line management experience, including performance management, coaching and team development.

Essential Skills

• Commercially astute with a strong focus on growth and revenue generation.
• Strategic thinker with the ability to translate business objectives into deliverable plans.
• Exceptional stakeholder management and influencing skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Ability to drive change, continuous improvement and innovation.

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.