Doctor Relationship Executive

* Coordinate online dermatology consultations between clients and dermatologists. * Schedule, reschedule, and confirm consultation appointments based on client and dermatologist availability. * Communicate with clients via phone, WhatsApp, chat, or other communication channels regarding appointments and consultation-related queries. * Coordinate with dermatologists to ensure consultations happen on time and resolve scheduling conflicts. * Send timely reminders and relevant consultation details to clients. * Monitor scheduled consultations and proactively follow up in case of delays, cancellations, or no-shows. * Assist clients with basic queries related to the consultation process and guide them through the online consultation journey. * Maintain accurate records of appointments, client interactions, and consultation status. * Coordinate with internal teams to ensure a smooth transition from consultation to subsequent services or follow-ups. * Handle client concerns professionally and escalate medical or clinical queries to the appropriate dermatology team. * Contribute to improving the overall client experience and teleconsultation process. **Requirements:** * 1–3 years of experience in customer support, healthcare coordination, teleconsultation, appointment scheduling, or a similar role. * Excellent verbal and written communication skills. * Comfortable communicating with clients over phone and WhatsApp. * Strong organizational and time-management skills. * Ability to multitask and manage multiple appointments simultaneously. * Comfortable working with CRM, appointment-booking, or communication tools. * Customer-first approach with a calm and empathetic communication style. * Prior experience in dermatology, healthcare, telemedicine, clinics, or beauty/wellness is a plus. **Key Skills -** Teleconsultation Coordination | Appointment Scheduling | Customer Support | Client Communication | Dermatology Coordination | CRM Management | Follow-ups | Problem Solving | Healthcare Operations