HireFT
Browse JobsHow it worksPricingSuccess Stories
    Back to jobs
    CL

    CloseKnit

    Healthcare

    IT Systems Engineer

    Rockville, United StatesRemoteFull-time$88k – $98k / yearPosted 3d ago
    All CloseKnit jobs

    Job description

    About CloseKnit

    CloseKnit is a growing, patient-centered healthcare organization dedicated to delivering high-quality, accessible primary and immediate care. We pride ourselves on fostering a dynamic and organized work environment where administrative excellence meets clinical expertise. Our teams value collaboration, innovation, integrity, and accountability, and we strive to deliver seamless patient experiences and operational efficiency across all clinical settings.

    Join a supportive, inclusive workplace that encourages professional growth and continuous learning while maintaining a commitment to compassionate care and exceptional patient

    outcomes.

    Job Summary:

    The IT Systems Engineer is responsible for the design, implementation, and ongoing management of the organization’s IT infrastructure within a HIPAA-compliant healthcare environment. This role focuses heavily on Microsoft Azure and Microsoft 365 while supporting core infrastructure, network systems, telecommunications, and enterprise applications. The position includes ownership of systems, proactive monitoring, automation, and continuous improvement of both off-the-shelf (OTS) platforms and internally developed applications, ensuring high availability, security, and performance across clinical and business operations. This is a hybrid position requiring at least 2 days/week in-person at our Rockville headquarters office.

    Key Responsibilities:

    IT Support and Troubleshooting

    • Provide second- and third-level support using Zendesk
    • Serve as escalation point and drive root cause resolution

    Troubleshoot Microsoft 365, OTS, and internally developed applications

    • Support the administration and maintenance of Active Directory, Azure services, and device management through Intune.
    • Assist in the configuration, monitoring, and troubleshooting of network hardware and software, specifically Meraki solutions.
    • Help deploy, configure, and troubleshoot end-user devices such as laptops, desktops, monitors, and printers.

    Compliance and Documentation

    • Ensure HIPAA compliance and audit readiness
    • Support Rapid7 and CyberArk security tools

    Maintain system and audit documentation

    • Assist in the onboarding process for new employees by providing training on IT systems, software applications, and IT policies.
    • Offer support for troubleshooting the organization’s phone system.

    Documentation and Process Improvement

    • Maintain SOPs and documentation
    • Drive process improvements and automation

    Job details are sourced from the employer's original posting.

    Open job posting
    CL

    About the company

    CloseKnit

    This company appears to be a placeholder or an internal identifier and does not provide enough information for a description.

    View all CloseKnit jobs
    Industry
    Healthcare
    Open roles
    10

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.