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    CloseKnit

    Healthcare

    Jr. IT Systems Engineer

    Rockville, United StatesRemoteFull-time$75k – $85k / yearPosted 2d ago
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    Job description

    About CloseKnit

    CloseKnit is a growing, patient-centered healthcare organization dedicated to delivering high-quality, accessible primary and immediate care. We pride ourselves on fostering a dynamic and organized work environment where administrative excellence meets clinical expertise. Our teams value collaboration, innovation, integrity, and accountability, and we strive to deliver seamless patient experiences and operational efficiency across all clinical settings.

    Join a supportive, inclusive workplace that encourages professional growth and continuous learning while maintaining a commitment to compassionate care and exceptional patient

    outcomes.

    Job Summary:

    The Jr. IT Systems Engineer is responsible for the design, implementation, and ongoing management of the organization’s IT infrastructure within a HIPAA-compliant healthcare environment. This role goes beyond support to include systems ownership, proactive monitoring, automation, and continuous improvement of core platforms including Microsoft 365, Azure, endpoint management, and network infrastructure. This is a hybrid position requiring at least 2 days/week in-person at our Rockville headquarters office.

    Key Responsibilities:

    IT Support and Troubleshooting

    • Provide first- and second-level support for hardware and software issues, including those related to Windows, macOS, and Microsoft Office, utilizing the Zendesk ticketing system.
    • Assist in the management and troubleshooting of network devices such as laptops, desktops, and printers, as well as supporting systems like Active Directory, Azure, and Intune.

    Systems Administration

    • Support the administration and maintenance of Active Directory, Azure services, and device management through Intune.
    • Assist in the configuration, monitoring, and troubleshooting of network hardware and software, specifically Meraki solutions.
    • Help deploy, configure, and troubleshoot end-user devices such as laptops, desktops, monitors, and printers.

    Compliance and Documentation

    • Ensure that all IT processes, configurations, and activities align with HIPAA regulations and other healthcare compliance standards.
    • Document system configurations and IT procedures to ensure proper compliance and provide a basis for audits or reviews.

    Training and Onboarding

    • Assist in the onboarding process for new employees by providing training on IT systems, software applications, and IT policies.
    • Offer support for troubleshooting the organization’s phone system.

    Documentation and Process Improvement

    • Maintain and update IT documentation, including user guides and system configurations.
    • Collaborate with senior IT staff to continually improve IT procedures and processes, ensuring that documentation remains current and useful.

    Job details are sourced from the employer's original posting.

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    About the company

    CloseKnit

    This company appears to be a placeholder or an internal identifier and does not provide enough information for a description.

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    Industry
    Healthcare
    Open roles
    10

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