Department: Learning & Development
Reports to: Learning, Development & Training Supervisor
Job Summary:
The Medical Assistant Field Trainer delivers standardized onboarding, clinical skills training, competency assessment, and remedial training for Medical Assistants across CloseKnit care centers. The role partners with Learning & Development and operational leadership to promote consistent clinical and administrative practices, identify training and competency gaps, and help Medical Assistants meet established performance, quality, compliance, and patient-care standards. Regular travel among assigned care centers is essential to the position.
Training and Oversight Responsibilities:
- The Medical Assistant Field Trainer provides functional oversight, coaching, and competency assessment to Medical Assistants during onboarding and training.
- Serves as a mentor and resource for new hires, offering guidance and support throughout their training period and beyond.
- Oversees the orientation training program for medical assistants.
- Conducts and documents Medical Assistant competency assessments and makes recommendations regarding clinical readiness.
Duties/Responsibilities:
- Conducts orientation training sessions for new medical assistants, covering clinical procedures, administrative tasks, and compliance with clinic protocols.
- Provides remediation training to address performance gaps identified during onboarding and ongoing evaluations.
- Partners with Practice Managers, Medical Assistant Leads, clinical leadership, and Learning & Development to identify training needs, address competency gaps, and ensure consistency in Medical Assistant workflows across care centers.
- Supports medical assistants on the clinic floor by demonstrating best practices, troubleshooting issues, and ensuring smooth operations.
- Conducts and documents 30-, 60-, and 90-day training evaluations, identifies performance or competency gaps, and communicates findings and recommended follow-up to the appropriate leader and Learning & Development.
- Identifies and promptly escalates significant performance, competency, compliance, or patient-safety concerns to the appropriate operational leader and Learning & Development leadership.
- Provides coaching and remedial training as assigned; formal performance management and corrective action remain the responsibility of the employee's direct leader in partnership with Human Resources.
- Stays updated on company workflows, SOPs, and policies.
- Performs other related duties as assigned.
