Cloudbox is looking for an experienced support and systems engineer to support high profile customers in the US, and globally. The role will be office based, with part requirement to assist and support customer IT requirements on-site (approx. 50%, supporting multiple customers on-site intraday, 50% from the office).
The right candidate will be able to work comfortably independently and will have excellent communications skills to collaborate with the global Cloudbox technical team located in London, America and South Africa.
The role will involve direct remote support of users, on-site support when required, administration and service management of a wide range of cloud platforms and services and assisting the Cloudbox project team onboarding customers and migrating workloads to the Cloud.
Role Description
The Support Engineer is a key part of the Cloudbox service framework providing end to end management of tickets and service requests reported by the customer.
Technical skill
Soft Skills
Technical Qualifications AND Requirements
Experience
5+ years' experience in a customer facing IT support role. Previous Managed Service Provider experience extremely valuable.
Cloudbox is a full-service outsourced IT provider with a specific focus and expertise on Cloud solutions for financial services organizations. This is a dynamic and fast paced environment that needs people that a strong desire to learn and a ‘can do’ attitude.
Cloudbox Recruitment Process
• CV Assessment
• Online Assessment including technical, personality and specific candidate questions (video required)
• First Interview (online)
• Second Interview (in person)
• Offer and Contract, subject to background checks and vetting
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Cloudbox is a cloud storage and file synchronization service.