Project Manager - Cape Town

Overview

Cloudbox is a global IT managed service provider (MSP) with a strong focus on financial services and other high-demand industries. We deliver fully outsourced IT solutions built on best-in-class public cloud and SaaS technologies, prioritising security, stability, and exceptional client experience. This is a high-intensity, fast-paced delivery environment that values ownership, clarity, confident communication, and accountability.

Role Description

Cloudbox is seeking a Project Manager based in Cape Town to join our Project Management Office (PMO). This role reports directly to the Head of Projects and Procurement and works closely with our Senior Project Manager based in New York. The primary responsibility of this role is the onboarding and delivery of projects for US-based clients. The successful candidate must be a confident communicator, comfortable engaging directly with senior client stakeholders, and will be required to work shifts aligned to the US workday from our Pinelands, Cape Town office.

Key Responsibilities

• Lead the onboarding of new US-based clients, acting as the primary point of coordination and communication.
• Confidently run client-facing meetings, project kick-offs, and regular delivery updates with US stakeholders.
• Initiate and manage projects in line with Cloudbox project management frameworks, tools, and governance processes.
• Partner closely with the Senior Project Manager in New York to ensure alignment on delivery approach, standards, and client expectations.
• Identify, engage, and manage client and internal stakeholders throughout the project lifecycle.
• Create, assign, and track project tasks, ensuring timely commencement and completion by all contributors.
• Monitor project progress against agreed scope, timelines, and budgets, proactively addressing risks and delays.
• Maintain and manage project snag lists, risks, assumptions, and dependencies.
• Ensure project management systems, status reports, and documentation are accurate and kept current.
• Coordinate internal Cloudbox service teams, third parties, and vendors in a high-intensity delivery environment.
• Maintain comprehensive project documentation including decision logs, change records, and lessons learned.
• Maintain a strong commercial awareness, ensuring projects remain within scope and protecting Cloudbox’s financial interests.

Essential Skills & Attributes

• Confident, professional communicator able to represent Cloudbox credibly with US-based clients.
• Comfortable operating in an MSP or similarly high-intensity, delivery-focused environment.
• Highly reliable, organised, and self-motivated with strong personal accountability.
• Strong customer focus with the ability to manage expectations and handle difficult conversations calmly.
• Excellent written and verbal communication skills suitable for an international client audience.
• Approachable team player who collaborates effectively across time zones and teams.
• Strong attention to detail with a structured and methodical approach to work.
• Calm and resilient under pressure when managing competing priorities and tight timelines.
• Solution-oriented mindset with a willingness to take ownership and drive outcomes.

Qualifications

A formal project management qualification is required (e.g. PMP, PRINCE2, or equivalent).

Microsoft, cloud, or security-related certifications are advantageous.

Experience

A minimum of 5 years’ experience in a technology-focused organisation is required. Prior experience in an MSP, professional services firm, or similarly high-pressure, fast-moving environment is strongly preferred. The successful candidate should be comfortable working with IT infrastructure, cloud services, SaaS platforms, and managed service delivery models. Experience working with US-based clients or distributed international teams is a strong advantage.

Location

This role is based full-time at the Cloudbox office in Pinelands, Cape Town. The role is office-based and not remote.

Working Hours

The successful candidate will work a 45-hour week, Monday to Friday, aligned to US business hours. Typical working hours will be approximately 14:00 to 23:00 South African time. Some flexibility may be required to support client needs or critical project milestones.

Benefits

Cloudbox offers a competitive total cost to company package including medical aid, group life cover, and connectivity benefits. Benefit details will be discussed during the recruitment process and confirmed as part of the offer and contract documentation. Shift bonus for working in the US time zone.

Other

Successful candidates will be subject to background checks and vetting. Cloudbox offers a challenging, high-performance environment suited to disciplined self-starters who thrive in delivery-focused roles.

Cloudbox Core Values

• No jerks.
• Make tomorrow better.
• Remarkable service.
• Honesty and respect.
• Exceptional communication.

This document describes the principal purpose and key responsibilities of the role. It is intended as a guide only and does not form part of any contract of employment