Site Support Operator

About Flow AI

Specialists in business process automation & document workflow solutions

About the role

The position of the Site Support Operator within Flow AI team is essential:

• In the first instance it provides trained and vetted planned and unplanned absence cover for a range of document services contracts. 
• Secondly, the role is important to support the governance processes integral to the Flow AI managed operations located within our customer’s offices. 
• Thirdly the role will act as a support to the implementation of new contracts

A further breakdown of the role requirements are:

• Holiday and sickness cover for operators and site managers is a core element of this position, predominantly based in London, however working at other locations throughout the UK when required.
• Working with the Management Team, the successful candidate will be involved in the inception of new contracts from auditing and solution design to implementation and support.
• Provide audits of site operational processes, ensuring that teams are adhering to the necessary legislative and company policies.

This position would suit someone with a flexible work ethic who is able to work under pressure. This is a permanent position for someone who is keen to work in a professional environment, with strong IT skills and an eye for detail being essential. Previous experience in a similar role is advantageous

Key Responsibilities

• Working within a client facing work environment where customer service is the highest priority

• Managing workflow in a busy print environment, producing high quality wide and small format digital print

• Using various software packages to produce printed materials

• Colour copying/printing

• Folding, creasing, perforating, guillotining, large format trimming, mounting and laminating

• Perform operator maintenance on print and finishing equipment

• Help maintain a high level of safety, cleanliness and organization around the workplace

• Comply with company H&S, Environmental & Quality procedures

Qualifications

There are no specific qualifications required for this role however we are interested in relevant and useful qualifications held by the post holder which may contribute to the success of the business

Experience

• Experience in printing and finishing. eBibles experience is desirable.
• A good knowledge of digital print on Ricoh, Xerox, Canon, Konica or equivalent, Batch printing

Skills

• Excellent IT & communication skills
• High level of PC literacy

Aptitude

• An understanding of customer care and client relationship
• The ability to work under pressure adhering to tight production deadlines

Background

Due to the need to work in secure, confidential environments, the ability to pass a high level of security background check is a necessity