Gift Shop Store Manager

Join Our Team

We're looking for an energetic, customer-focused Gift Shop Store Manager(s) to lead HCA Houston Healthcare hospital gift shops. In this role, you'll be responsible for driving sales, leading and developing your team, creating an exceptional shopping experience, and building strong relationships with our hospital partners. If you enjoy retail leadership, coaching others, and making a positive impact every day, we'd love to hear from you.

At Cloverkey, we believe the work we do is about more than retail—it's about serving patients, families, visitors, and hospital staff during meaningful moments. We are committed to creating a positive, supportive workplace where our team members can grow, succeed, and make a difference every day.

Our team is guided by five core values:

• Excellence – We take pride in delivering outstanding service and quality in everything we do.
• Hustle – We bring energy, initiative, and a strong work ethic to every shift.
• Integrity – We do the right thing, act with honesty, and earn the trust of those we serve.
• Legacy – We build lasting relationships and leave a positive impact on our customers, teammates, and hospital partners.
• Teamwork – We support one another, communicate openly, and work together to achieve shared success.

If you're passionate about leading people, delivering exceptional customer service, and making a positive impact, we'd love to have you join our team.

Choose the Option That Works Best for You

Option 1: Two Store Managers; 1 for each location below

• 31.25 hours per week
• Monday–Friday
• 7:45 a.m. – 2:00 p.m.
• One Store Manager assigned to each store
• Great opportunity for someone looking for a consistent weekday schedule

Option 2: One Dual Store Manager; oversee both locations below

• 40 hours per week
• Monday–Friday, 7:45 a.m. – 3:45 p.m.
• Responsible for overseeing and supporting both stores
• Ideal for an experienced manager who enjoys variety and leading across multiple locations

Hospital Gift Shop Locations:

• HCA Houston Healthcare West, 12141 Richmond Ave., Houston, TX 77082
• HCA Houston Healthcare Medical Center, 1313 Hermann Dr., Houston, TX 77004

Interested in joining our team? We’d love to hear from you!

As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

What You'll Do

• Lead the daily operations of the gift shop.
• Drive sales performance while communicating goals and results with your team.
• Recruit, train, coach, and develop store team members.
• Create employee schedules that provide excellent customer service while managing labor costs.
• Maintain a clean, organized, and welcoming store environment.
• Execute visual merchandising, product displays, and seasonal promotions.
• Ensure compliance with company policies, hospital requirements, and infection prevention standards.
• Oversee cash handling, register reconciliation, bank deposits, and financial accountability.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Build and maintain positive working relationships with hospital leadership, departments, and volunteers.