Licensing Administrator

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Licensing Administrator who will be responsible for maintaining the daily vehicle licensing operations at Clutch. This role is an integral part of our Field Operations team, as you’ll be completing a large volume of licensing tasks before each scheduled delivery. Ensuring that you deliver an incredible customer experience is a key part of this role. Reporting to the Field Operations Supervisor, the successful candidate for this role is a highly motivated self-starter willing to take ownership of various key administrative tasks and has previously worked in a customer experience-focused role.

What you’ll do: 

• Work extensively with Google Sheets to gather and manage data required for daily licensing activities.
• Work with the Clutch software database to retrieve data for licensing purposes and maintain accurate digital records to support the completion of licensing procedures.
• Collaborating with the Revenue, Field Operations and Production teams to coordinate the timely and accurate completion of licensing.
• Ownership and vehicle registration management to streamline licensing procedures.
• Filing documents and storing them manually as well as digitally.
• Keeping up with any changes in licensing regulations and communicating updates to the team.
• Provide training and ongoing support to new hires on daily licensing procedures to ensure accuracy and compliance.
• Investigated inquiries from the sales team and proactively resolved any issues related to licensing to ensure smooth operations.
• Schedule a timely meet up at the Ministry of Service Ontario to complete the administrative procedure.

What we’re looking for: 

• Education: Minimum High school diploma or equivalent
• Experience: 1+ years of experience dealing with ownership and vehicle registration management to streamline licensing procedures.
• Ability to multitask and prioritize competing demands
• Technology savvy (Google Drive, Slack, etc.)
• Previous vehicle licensing experience is strongly preferred
• Previous administrative experience is strongly preferred

Why you’ll love it at Clutch: 

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• Existing, Permanent Full-Time

Compensation & Benefits:

• Wage: $24.00 per hour
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].