Credit Control Manager

As Credit Control Manager, you'll lead the Collections function within our Working Capital team and oversee a critical part of the firm's Order to Cash process.

You will be responsible for ensuring invoices are managed efficiently and collections activities are delivered effectively, helping the firm achieve monthly working capital targets. Leading a team of credit professionals, you will provide coaching, support and direction while partnering closely with Partners, fee earners, clients and finance colleagues across the business.

This is an excellent opportunity for an established people leader who combines strong operational expertise with a continuous improvement mindset.

What You'll Be Doing

• Leading, developing and motivating a high-performing Collections team.

• Managing team performance, coaching, development plans and objectives.

• Ensuring effective resource planning and leave management across the team.

• Acting as the subject matter expert for Collections processes and systems.

• Managing invoice and payment related queries from clients, Partners, fee earners and finance colleagues.

• Producing and analysing collections reporting, KPIs and performance metrics.

• Building strong relationships with stakeholders across the business.

• Supporting Partners and fee earners in achieving collection and working capital targets.

• Liaising directly with clients to resolve aged debt and collection matters.

• Identifying and implementing process improvements to enhance the Order to Cash lifecycle.

• Supporting wider Working Capital projects and transformation initiatives.

About You

We're looking for a confident and commercially minded leader with a passion for delivering excellent service and developing high-performing teams.

You'll bring:

• Experience managing a Credit Control or Collections team within a law firm or professional services environment.

• Proven people management experience, including leading larger teams.

• Strong knowledge of billing, collections and working capital processes.

• Experience using 3E, Elite Enterprise or a similar practice management system.

• Excellent stakeholder management skills, with the confidence to engage at Partner level.

• Strong analytical skills and attention to detail.

• Intermediate to advanced Microsoft Excel and Microsoft Office skills.

• Exceptional communication and relationship-building abilities.

• A degree in Business, Finance or Accounting is desirable, as is an accounting qualification.

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.

A Note on Privacy

Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.