This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.
Roles and Responsibilities:
Actively monitoring and troubleshooting incidents related to Global Network infrastructure & services ensuring optimal performance
Act as first responders helping to organize and control incident response & troubleshoot issues
Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation
Timely update, escalation and resolution of network tickets
Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA
Liaison with different Internal and External stakeholder including customers, vendor, carrier/circuit providers etc.
Implementation of standard network changes
Collaborate with Lead and Specialists for implementation of Migration/Upgrade Activities.
Engage in Commission and Decommission Network equipment, services and circuits
Document the SOPs, KBAs, RCAs, network diagrams.
CCNA / Equivalent certification is mandatory (within 6 months of Joining, if not certified already)
Desired Skills:
Routing & Switching (TCP/IP, Routing protocols like OSPF & BGP, IP addressing, DDI protocols)
Good Understanding on Cisco & Arista Routers and Switches, for gather diagnostics and do initial troubleshooting
Experience - 8 -12 years in Networking
Understanding on Wireless Standards & Security features, for gather diagnostics and do initial troubleshooting
Ability to do advanced routing/switching, FW troubleshooting
Understanding of Palo Alto and/or Fortinet Operations, ability to check routing and firewall rules, ability to analyze traffic logs
Understanding of Monitoring Tools like SolarWinds/Splunk etc.
Basic Understanding on GCP Cloud.
Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc.
Understanding of IT Infrastructure to be able to effectively escalate issues to the right team/individual
Ability to aid IT Teams as or when needed and work closely with the vendors.
Comfortable in working on weekend shifts.
Ability to multitask and handle multiple alerts
Excellent verbal and written skills
Ability to Collaborate across departments and work as part of a team.
Good To have:
Understanding of GlobalProtect Operations, ability to gather and analyze user logs and troubleshooting
Knowledge on Configuring, Monitoring and tracking Alerts generated by different Monitoring Systems (Solarwinds, Splunk etc).
Understanding of Jira Software for project and issue tracking, and managing agile workflows, and Confluence for knowledge base and articles.
Understanding of Multicast concepts like PIM-SM, MSDP, AnyCastRP
Understanding of F5 Load balancer techniques
Understanding of VPN techniques such as GRE, IPSec and SSL
Understanding of scripting language/tools such as Python / Ansible / Terraform
CME Group: Where Futures are Made
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
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