Customer Success Officer

About Codafication

Codafication is a tech company located just off James Street in Brisbane’s Fortitude Valley. We have developed globally recognised solutions for the insurance and construction industries.  Our mission is to pioneer new ways to make the world simpler - and we are building solutions that streamline experiences for our customers making them more efficient and cost-effective. With deep domain knowledge and client partnerships across the trillion-dollar global insurance and construction industries, we are scaling our products and utilisation across Australia, New Zealand and into North America.

Check us out at Codafication.com.

About the Role

No day is the same as a Customer Success Officer at Codafication! To succeed in this role you will be flexible in your daily activities, enjoy problem-solving and looking for new ways to help customers achieve success using Codafication’s tools. 

As the voice of our customers, you will play an important role in our business working closely with the Project Management, Business Analyst and Software Engineering teams to manage different projects to success. You will provide clear and empathetic customer service and technical support ensuring clients experience success with Codafication’s product offerings.

Your day-to-day duties will include: 

• Delivering onboarding, training, coaching, and mentoring for customers
• Building and maintaining strong business relationships with customers
• Providing frontline support to customers and management of Jira support tickets
• Building and maintaining high quality customer-facing materials and repositories (e.g. knowledge base library, FAQs, training packages)
• Providing feedback, support, and updates to internal stakeholders to optimise the customer experience
• Conducting workshops, demonstrations, training, and reviews of products with customers
• Driving adoption and retention, while identifying opportunities for account growth and additional product placement

About you

As our successful candidate, you will demonstrate:

• At least 2 years of relevant work experience
• Previous experience with onboarding and training of SaaS platforms advantageous
• Excellent written and verbal skills 
• Love for problem solving and thrive in a dynamic and fast paced environment
• Ability to win trust and drive relationships to ensure best outcomes for customers and the business
• Ability to resolve customer complaints, enquiries, and conduct basic troubleshooting quickly and efficiently
• Excellent resource management and planning skills
• Highly motivated with a desire to learn and grow

Life at Coda

• Brand new Fortitude Valley Office bordering James Street Precinct
• Quarterly staff functions - Celebrate our success as a team
• Be recognised and rewarded for your achievements
• Revitalise Days + Volunteer Leave giving you up to 3 extra leave days a year to do what you love
• Regular 1-2-1 time with your leader to and access to our L&D platform to accelerate your career
• Genuine career progression
• Hybrid working environment to promote genuine work-life balance

If you want to be part of a winning team and this role suits you to a tee, I would love to hear from you. We do have an immediate start available however happy to wait for the right person given notice periods. 

*NOTE* We kindly request that recruiters and agencies refrain from contacting us regarding this job posting, as applications from recruiters will not be accepted. We appreciate your understanding.

Sponsorship will not offered for this role.

This is a hybrid opportunity, with minimum weekly office days at our Fortitude Valley office.