About the School - The British School of Barcelona (Maresme):
The British School of Barcelona (BSB) is a great school in a wonderful location. We are an HMC school and were judged by a recent BSO (British Schools Overseas) inspection to be outstanding in every area, including quality of education, safeguarding, pupil welfare and academic outcomes.
BSB is a large, very popular school for children aged 3 to 18.
Our curriculum is based on the English National Curriculum, and we offer a wide range of GCSEs, A levels, BTEC and the International Baccalaureate Diploma (IB), all alongside a significant enrichment programme.
Approximately 2350 students from more than 74 nationalities attend the school and over 375 staff work at BSB. We are based in three locations, two just outside the city of Barcelona – in Castelldefels, where we have a Primary, Secondary and Pre-University campus, and in the cosmopolitan town of Sitges, where we have another Primary campus.
There are two more campuses in Barcelona, located in the heart of the city and featuring a Foundation campus, BSB Esperanza, which offers EY and Year 1 (opened in September 2021), as well as a brand-new main campus, BSB Luca, which offers Primary, Secondary, and Pre-University education and opened in September 2023.
In September 2026 we opened another campus, initially for EYFS and Primary-aged students, north of Barcelona, in the Maresme area.
The growth of the school has been accompanied by significant investment over recent years, including the building of a state-of-the art Pre-University Centre (Nexus), a full-sized 4G rugby and football pitch, dedicated STEAM facilities and the new BSB City and Maresme campuses.
Barcelona is a wonderful place to live, combining an amazing city with beaches and mountains nearby.
The quality of life is excellent with a mild climate and year-round sunshine.
The school now has an exciting opportunity for an experienced Enquiries Specialist to join our fantastic team.
About Cognita:
Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 86 schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students.
Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, "Thrive in a rapidly evolving world".
About
the Role:
We are seeking a permanent, part-time (50%) Enquiries Specialist to join our team at BSB Maresme campus, working Monday to Friday from 9:00 a.m. to 1:00 p.m.
Join a team of enthusiastic individuals who appreciate the rigour of the English curriculum but embrace the freedoms offered by an international setting.
The Admissions Department plays a crucial role when it comes to setting the fundament for sustaining a healthy school roll. We are looking for an enthusiastic, self-motivated, efficient, and engaged Enquiry Specialist to act as the first point of contact for all new parent enquiries received via telephone / email / website, open days / walk-ins, to provide efficient data capture and enquiry qualification service, creating the opportunity for a subsequent face-to-face private visit at the school and Application.
The success of this role is measured by the number and proportion of enquiries that progress to Application status, the level of customer service provided, the promptness and efficiency of the enquiry handling process and the accuracy of lead qualification and data capture to ultimately provide a seamless visit and admissions experience to prospective parents and student.
The Enquiries Specialist will be part of a skilled team in delivering a customer focused experience, as well as having excellent data management and superb attention to detail.
The appointed candidate will need a proven excellent track record of:
- Ensuring that customers receive the optimal service experience in the early stage of the process (from enquired to applied).
- Managing and delivering the quality information (tailored by family’s needs) to be sent, in order to guarantee that the parents are receiving the right information and perceive an excellent service from the beginning of the process.
- Supporting the planning, coordination, and delivery of student entry assessments, ensuring a smooth and efficient experience for prospective families.
- Being responsible for the complete data quality gathering at the earliest stage of the process (enquired).
- Capturing and filtering quality parents’ enquiries to establish follow-up priorities, allocate those cases to the appropriate Admissions Officer (boost from enquiries to visits and contribution to conversion rate).
- Managing and monitoring (on a regular basis) the progress of the school's admissions pipeline from enquired to applied (follow-up), identifying any issues/feedback and monitor progress.
- Achieving team performance standards and being part of the team towards accomplishing assigned goals.
- Assisting the Admissions Officer with the preparation and running of recruitment events (marketing dynamics invitations/communications / logistics / coordination / reports).
- Assisting the Admissions Officer to keep the CRM system up to date and collaborate to provide regular analyses and reports.
- Successfully working under pressure with short deadlines.
- Working independently, methodically with high level of accuracy and good attention to detail.
- Knowledge of Customer Systems, Data bases, CRM platforms at proficiency user level.
- Demonstrated experience using MS Office (especially Word, Excel, PowerPoint, and Outlook).
- High commitment with the company's objectives and values.
To view the role profile, click here.
Who We Are Looking For:
The ideal candidate will possess the following:
- Strong focus on sales and commercial relationships.
- Excellent written and oral communication skills in English, Spanish and Catalan.
- Qualification: Bachelor’s Degree or similar (desirable).
- A confident and approachable communicator who enjoys working with children and families, providing a welcoming and supportive experience throughout the admissions journey
- Excellent organizational abilities and time management skills, ability to meet deadlines, multi-task and prioritise workload.
- Experience in using customer systems, databases, CRM platforms at “super user” level. Previous knowledge on any other Software related to record students’ data is desirable.
- Team player.
What we can offer you: All positions are offered with attractive packages including competitive salaries, places for staff children in BSB, and other local benefits.
•A fantastic team of staff who are committed, supportive and collaborative.
•An opportunity to learn new skills.
•The wider support of BSB including access to high level CPD and future career opportunities.
•The support of the Cognita network including cross-school collaborative learning partnerships.
How to Apply:
Complete this application before the closing date: 9am CET (UTC+1), Friday 27th November 2026.
Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.
We understand the value of AI tools and recognise the benefits they can offer to people who may need support with their writing. However, please be aware that we are increasingly rejecting CVs, expressions of interest and applications where the use of AI has resulted in content that feels generic, lacks personality or is indistinguishable from other submissions.
By using your own words, experiences and ideas to demonstrate your motivation for applying and your alignment with the role, you will give yourself the best opportunity to stand out in a highly competitive field.
