Intake Specialist

Employee Relations Consultant
--Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
-- Provide consultation on general policy questions, drive resolution for less complex cases
-- Identify cases requiring escalation and complete required documentation.
--Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Required Skils:

• Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer.
  
• Time management in controlling the call (fast paced environment).
  
• Strong documentation, communication and organizational skills with attention to detail for documentation in case management system.
  Desired

Skills:

• Call Center experience, specifically intake
  
• Working in case management systems
  
• HR / ER experience
  Responsibilities:
  --Intake information from a phone queue for 6-8 hours per day
  --Complete intake form and tracker
  --Set up case in case management system
  --Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
  --Expectation of 15 minutes per intake

  Please call me at 515-954-3712 if you are interested in this role :)