Essential Functions / Responsibilities

• Independently design, implement, test, validate, and deploy software fixes, enhancements, and customer-specific solutions for fielded systems. 
• Help sales to clarify customer requirements

Customer Escalation Management

• Diagnose software defects and independently implement corrective software changes when the issue falls within the engineer's area of ownership and expertise. 

• Develop, test, validate, and deploy software fixes for customer issues and field escalations. 

• Evaluate whether issues require local resolution or escalation to global software development teams. 

• Serve as the first software development resource for customer-facing issues before engaging centralized engineering teams.

• Provide customer communication, containment actions to avoid the hard down caused by SW issues, recovery plans, and technical status updates.

Software Development & Sustaining Engineering

• Design, develop, test, and maintain software enhancements and corrective actions for deployed customer systems. 

• Implement bug fixes, customer-specific modifications, and sustaining engineering improvements. 

• Develop software solutions to restore customer production, improve reliability, and reduce recurring issues. 

• Perform code reviews, testing, and validation prior to deployment. 

• Contribute software changes directly to the product code base following Cohu development processes.

Installation & Deployment Support

• Support software installation, commissioning, upgrades, and release deployment at customer sites.

• Assist with first machine installations and production ramp activities.

• Validate software readiness before customer deployment.

• Execute regression, upgrade, and field-readiness testing.

• Participate in simulation-based testing and release validation activities.

• Identify issues before customer deployment.

Knowledge Management

• Develop troubleshooting guides, installation procedures, and support documentation.

• Capture lessons learned from field issues and escalations.

• Improve repeatability of deployment and support processes.

Regional Customer Support

• Support customers throughout Taiwan and Asia-Pacific.

• Collaborate with software engineering teams across Taiwan, Korea, Malaysia, Europe, and the United States to ensure continuous progress on customer issues and seamless transfer of technical information between regions.