Production Service Clerk

Coilmaster Corporation

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Responsible for directly interacting with assigned customers, addressing inquiries, resolving issues, and ensuring customer satisfaction through phone and email communication. Supports order processing, customer records, consignment or service shipment paperwork, and escalates complex issues as needed. Maintains professional communication and ensures quality and productivity expectations are met.

Key Responsibilities

Customer Support & Order Processing

• Responding to customer inquiries
• Resolving customer issues
• Processing case orders and transactions
• Providing product information
• Handling customer complaints
• Maintaining customer records
• Processing consignment or service shipment paperwork
• Escalating complex issues

Quality, Accuracy & Productivity

• Superior math skills and the ability to understand measurements and blueprint drawings
• Attention to detail
• Maintain quality standards / perform mandatory quality checks
• Meet daily productivity requirements
• High level of accuracy

Teamwork & Work Habits

• Work well in a team environment
• Maintain a clean and safe working environment
• Communicate effectively with others
• Good attendance
• Other duties as assigned

ACCOUNTABILITY

• Safety
• Quality
• Productivity
• High level of accuracy

EDUCATION

• High School Diploma or GED preferred but not required

EXPERIENCE

• 3 to 6 months related experience and/or training preferred but not required
• Knowledge of appropriate software; ability to enter data efficiently and accurately (Microsoft programs)
• Good communication skills with supervisors, management, and production employees

PPE REQUIREMENTS

• Gloves – when required
• Safety glasses – when required
• Ear plugs – when required
• Steel-toed shoes/boots – when required

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Primarily office environment
• Able to work at an acceptable pace to meet productivity goals
• Ability to sit, stand, and walk for long periods
• Ability to go to plant floor multiple times per day to collect and distribute information
• Extended hours and overtime as required

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.