As a Sr Strategy Manager, you will be part of a highly creative and customer-focused team responsible to oversee and realize an omni channel customer experience vision. You will be tasked to develop, maintain and educate on the vision of enabling an omni channel customer experience. You will provide and implement best practice approaches where needed. With support from key representatives across channels, you will be the main liaison with stakeholders across those channels to forge strong and trusting relationships. In addition, you will use these insights to support the Program Office to accelerate this vision and enable change management and adoption plans to meet the customized needs of each channel.
Key Responsibilities
• Manage omni channel vision and visual
• Provide thought leadership and best practices in realizing an omni channel end state experience
• Manage relationships across channels and support on loan representatives
• Influence stakeholders where change (people, process, technology) is required
• Be a strategic partner, partake in planning sessions, develop roadmap and ensure business alignment and interlock
• Remove strategic roadblocks and resolve challenges with adoption and risk
• Educate/Inform stakeholders and internal team members on channel progress via regular meeting facilitation or other forms of updates
• Oversee vendor relationship management and provide leadership on specific projects
Skills
• Superior consulting skills, verbal communication, presentation skills at the executive level and in a virtual setting
• High attention to detail
• Ability to influence and negotiate with others and come to a sound resolution quickly
• Able to work with ambiguity
• Strong decision making, problem solving and the ability to work independently
• Leadership ability in resolving conflicting priorities and roadblocks
• Critical thinking and problem solving
Experience
• 10+ years of related work experience
• Demonstrated experience and success with strategic relationship management at an senior executive level
• Demonstrated experience in consuming large amounts of information and being able to synthesize into key themes and identify areas for action
You will report to the Program Director
Job details are sourced from the employer's original posting.
Open job postingAbout the company
We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.