Position Details:
Industry: Mass Media
Work Location: Carrollton, TX
Job Title: Help Desk Support
Duration: 5+ months
Pay-rate: $18/hour on W2
Responsibilities:
• As a Technical Support Representative, you will be resolving technical problems reported by tax practitioners from the major accounting firms and Fortune 500 companies.
• With using active listening skills, you will:
• Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms.
• Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis.
• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
• Meet call metrics and standards as defined by the department, and enter all requests into SFDC database.
Qualifications:
• High School diploma or equivalent required; Bachelor's degree preferred.
• 1-2 years experience in a call center environment.
• 2+ years experience in a technical environment.
• Professional demeanor; ability to interact positively with customers.
• Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others.
• Solid working knowledge of the Windows Operating System, including but not limited to Windows 7.
• Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
• Working knowledge of SQL 2008 R2 preferred.
• Must be knowledgeable in supporting Internet Browsers (IE, Chrome, Firefox, etc...).
• Understanding of standard client/server, networking and internet fundamentals.
• Understanding of MS Office and support of add-in services.
• Requires strong organizational and time management skills.
• Knowledge of Windows Server 2003/2008 or Terminal Services a plus.
• MCSE or other technical certifications a plus.
To schedule an interview, please contact;
Monil Narayan
973-929-3861
Job details are sourced from the employer's original posting.
Open job postingAbout the company
We provide cost-effective, high quality IT resources to meet talent needs through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera has been a leader in IT staffing for over 24 years and is one of the largest diversity IT staffing firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services. Collabera has been named the Best Staffing Firm to Work For in the large firm category by Staffing Industry Analysts, the global advisor on contingent work, for four consecutive years.