Technical Writer

• The Technical Writer is responsible for driving a seamless Customer Experience through writing clear and consistent Knowledge Management content.
• This position will write and review procedural content to ensure that all business units and process owners’ content align to a consistent voice of servicing that represents the Brand of Client in both performance capabilities and learning content.
• Write clear, concise final content for internal knowledge management system (ECCO) from draft documents as submitted by Subject Matter Experts from across business units and processes.
• Maintain consistency of content, evaluate outdated information for archiving and condense information when applicable.
• Conduct quality reviews on all content ensuring quality standards are adhered to.

• Strong passion for empowering our Customer Care Professionals in providing an outstanding service experience for our Card Members at the first point of contact.
• Excellent written and oral communication skills including the ability to simplify complex information to an easy to understand format for our employees.
• Ability to create communications that are consistent relative to tone, grammar, and vocabulary.
• Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills.
• Strong relationship skills.
• Proficient in MS Word, Excel, PowerPoint, Outlook, Lync, as well as working knowledge of HTML and HTML editors.
• Understanding of Performance Support technology.

To know more or to schedule an interview, Please contact:

Krishna Madhwani

973-606-3291

krishna.madhwani(at)collabera.com