In this role, you’ll guide prospective students through the decision to invest in their future by helping them explore educational opportunities and enroll in programs that align with their goals.
This role exists to support prospective students through the admissions process by providing education, outreach, and guidance, helping them successfully enroll and begin their academic journey.
What You’ll Do:
- Serve as the primary inbound and outbound contact for prospective students, delivering a high-quality, consultative phone experience that builds trust and inspires confidence in their educational journey
- Execute structured outbound call campaigns and multi-channel follow-up (phone, text, email, chat) to engage prospective students, increase contact rates, and drive enrollment outcomes in alignment with partner communication strategies
- Conduct needs-based discovery conversations over the phone, effectively presenting program benefits, addressing objections, and guiding students toward confident enrollment decisions
- Mentor students from the application process through the first week of enrollment
- Consistently achieve and exceed key performance metrics including call volume, contact rates, conversion goals, and service standards, while maintaining compliance and delivering an exceptional student experience
- Manage and maintain accurate student records within CRM systems, ensuring timely documentation, follow-up scheduling, and seamless progression through the enrollment pipeline
- Demonstrate a high level of product/program knowledge of the college’s programs, services, and competitors in market
- Maintain contact with business and/or high school community and student service organizations as necessary
- Provide guidance and facilitate the admissions process including: entrance exams, applications, transfer of credit policy, financial aid, class schedules, orientation, and background checks
- Ensure compliance of all Collegis and partner school policies at all times
- Adhere to the appropriate information security policies based on the sensitivity of company data and report any security-related issues
- Reduce risk of theft, fraud, or misuse of information assets by maintaining security and patch management for the services provided by the team
What You'll Bring: Experience & Skills
- Ability to work a flexible schedule
- At least 2 years of consultative sales, recruiting, or customer service experience
- Self-motivated and entrepreneurial spirit with desire to work in a fast-paced environment
- Adaptability to connect with relevance to prospective students representing multiple stages of life and diverse backgrounds/experiences
- Demonstrated ability exceeding expectations, influencing others, and meeting deadlines
- A passion and enthusiasm for education
