Collins Community Credit Union, a growing organization is currently recruiting for a Member Representative at our Blairs Ferry branch. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will work to achieve high quality member service to both internal and external members. This position handles routine financial transactions at the credit union. They work to uncover needs and to educate each member on the products and services that will benefit and contribute to their personal financial success. This position exemplifies Collins Community Credit Union’s ACTION values by delivering personalized service, acting with integrity, and working collaboratively to ignite community growth one member, one connection, one neighborhood at a time.
Applicants must have valid work authorization for permanent employment in the U.S. without the need for sponsorship.
Core Values in Action (ACTION)
- A – All In: Fully committed to delivering outstanding service and results for members and teammates through passion, accountability, and engagement.
- C – Collins Community Obsessed: Members are the reason for everything. Anticipate needs, provide personalized solutions, and deepen every relationship.
- T – Transparent: Build trust through honest communication, clear expectations, and ethical practices.
- I – Integrity: Do what’s right to protect member interests, maintain confidentiality, and uphold the credit union and regulatory standards.
- O – One Team: Collaborate across your team, the branches, support teams, and business partners to elevate members together.
- N – Nimble: Adapt quickly to member needs, changing markets, and evolving sales opportunities with creativity and speed.
Must be available to work during business hours:
Essential Functions:
- Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives. Performs duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures.
- Serve as the first point of contact for members and guests of the credit union
- Create welcoming, professional, and personalized interactions
- Identify member needs through conversation and active listening
- Introduce members to products, services, and digital solutions
- Perform day-to-day transactions for members
Sales & Relationship Development (Core Expectation)
- Actively cross-sell and refer products and services to appropriate parties
- Uncover opportunities through profiling, life events, and needs-based conversations
- Recommend solutions (checking, savings, loans, digital banking, etc.)
- Achieve, contribute, and exceed individual and branch sales and referral goals
- Conduct proactive outreach (in-person, phone, and campaign-based)
- Partner with specialists to deepen member relationships
- Educate members on benefits, features, and value of offerings
This is a sales-driven role. Every interaction is a potential opportunity to grow the relationship.
Transaction Processing & Operational Excellence
- Accurately process deposits, withdrawals, transfers, and loan payments
- Maintain and balance cash drawer daily
- Complete basic account maintenance and documentation with accuracy
- Support branch operations
- Handle member transactions safely, accurately, confidentially within established procedures and regulatory requirements
Compliance & Risk Management
- Ensure compliance with all policies and regulatory requirements (BSA, privacy, etc.)
- Verify identification and protect member data
- Identify and escalate suspicious or unusual activity
- Maintain integrity in all financial and member interactions
Team & Community Engagement
- Contribute to a collaborative, high-performing team environment
- Participate in branch initiatives, promotions, and goal attainment efforts
- Represent the organization in the community and support outreach events
- Share responsibility for branch success by living out the one team philosophy
Working Conditions:
