Overview
Collins Dental is seeking a Call Center Patient Coordinator to join our dedicated team in Winter Springs, FL! We place great emphasis on collaborative efforts within our team and are committed to providing a workplace where each staff member feels supported and valued. If you have a niche for customer service and strong attention to detail, we want to hear from you! Submit your application today!
Benefits
- Competitive pay based on experience
- Monthly production-based bonus opportunities
- Medical, dental, vision, and life insurance
- Generous PTO and paid holidays
- Traditional and Roth 401(k) options
- Referral Bonus Program
Requirements
- Manage large amounts of inbound and outbound calls in a timely manner
- Answer inquiries by clarifying desired patient needs and information, researching, locating, and providing a solution, implementing solutions, and escalating any unresolved issues
- Follow communication “scripts” when handling different calls
- Seize the opportunity to “close” the call
- Build sustainable relationships by engaging patients and going the extra mile
- Keep records of all conversations in a comprehensible way
- Continue to update job knowledge by participating in team meetings and education opportunities
- Meet personal and team qualitative and quantitative targets
Qualifications
- 1+ years of dental experience is preferred
- Prior customer service experience
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