The IT Data Control Technician I supports daily operations for SC Data Center’s IT Operations department by providing first-level technical assistance to Colony Brands employees and affiliates and by monitoring critical data-processing activities. This role manages incoming Help Desk work, performs account and password support, monitors operating systems, servers, networks, jobs, and workflows, and communicates processing issues, delays, and outages to the appropriate personnel.
The technician uses approved AI-enabled tools and technologies, when appropriate, to improve troubleshooting, documentation, monitoring, analysis, and operational efficiency while following organizational requirements for security, privacy, accuracy, and human oversight. The technician works under the direct supervision of the IT Operations Manager, and collaborates with senior team members, technical support groups, business departments, and external processing vendors.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Colony Brands is a direct-to-consumer home and lifestyle products company that designs, manufactures, and sells home décor, textiles, and related merchandise.