Overview
Responsible for supporting the Maternity Support Services (MSS) program by conducting outreach,providing patient support, performing waived testing (e.g., pregnancy tests), and completingadministrative duties to ensure program compliance and promote optimal OB patient outcomes.
Responsibilities
Description of Primary Responsibilities1. Works as part of the Maternity Support Services (MSS) team to support OB patients,improve access to care, and promote optimal birth outcomes.a. Conducts MSS intakes, including collecting patient information and verifyinginsurance coverage.b. Performs waived testing, such as pregnancy tests, following program protocols.c. Provides patient support and education to help patients follow their care plans incollaboration with medical providers and the MSS Team.d. Completes and maintains documentation, including scanning MSS documents toensure compliance with program requirements and guidelines.e. Travels to remote clinic sites as needed to perform program-related activities.Patient Support and Professional Responsibilities a. Connects patients with community services and resources to meet their needs andsupport positive outcomes.b. Guides patients on accessing community services to promote self-sufficiency.c. Provides referrals, verbally or in writing, to service providers and MSS team members.d. Offers encouragement and support to patients and their families.e. Builds and maintains relationships with community agencies relevant to programfunctions and referral needs.f. Prepares and submits weekly encounter reports to the supervisor by Monday at 12:00p.m. to document productivity.g. Performs other duties as assigned.h. Promotes a positive work culture and upholds clinic policies and procedures,including the WE CARE Standards of Behavior.i. Maintains confidentiality at all times regarding CBHA activities, reports, financials,patient health information, and other proprietary information specific to CBHA.Qualifications
General Development: 1. Requires strong organizational skills to manage multiple responsibilities, including MSSintakes, waived testing, administrative duties, and patient support activities, while workingboth independently and as part of a team.Revised 08/20252. Demonstrates the ability to prioritize tasks and responsibilities effectively, adjusting prioritiesas circumstances change to maintain smooth program operations.3. Applies problem-solving skills to address challenges in ways that support organizationalgoals, program compliance, and team objectives.4. Recognizes the impact of their work on the efficiency of the MSS team and the quality ofpatient care.
Professional and Technical Knowledge: 1. Requires a High School diploma/GED or equivalent education and/or relevant workexperience. An Associate’s degree is not required but is considered beneficial.2. Requires the ability to gain knowledge and training in patient support, community resources,MSS program procedures, and patient education. A valid Community Health Worker (CHW)certificate and Medical Assistant – Registered (MA-R) license will be acquired as part of on the-job training.Licenses and Certification:Possesses a valid driver’s license and meets company insurance liability standards, as well as theability to travel to perform other work-related activities.
Technical Skills: 1. Ability to prepare basic correspondence and reports using Microsoft Word.2. Ability to create basic spreadsheets and tables using Microsoft Excel.3. Ability to develop basic presentations using Microsoft PowerPoint.4. Ability to enter, update, and manage data in a centralized electronic health record system andMicrosoft Outlook.5. Proficiency in scheduling and calendar management to coordinate patient appointments andteam meetings.6. Ability to generate and interpret basic data reports to support program operations andproductivity tracking.7. Professional use of electronic communication tools for patient and team correspondence.8. Ability to scan, organize, and maintain electronic patient and program records in compliancewith program requirements.9. Familiarity with telehealth or video conferencing platforms, if applicable.10. Basic troubleshooting skills for minor computer, software, or equipment issues.
Benefits:
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