The Residence Inn Natick, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor/PM Front Desk Associate to join our team. This position will cover 2 overnight shifts and 3 PM Front Desk shifts.
General Responsibilities:
- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
- Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
- Provide exceptional guest service
- Efficiently manages the operations of the front desk, ensure check in and check out is timely
- Warmly and professionally welcome all guests
- Process guest check-in: confirm reservations, assign guest rooms
- Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved
- Maintain knowledge of hotel policies including rates, discounts, special offers and community events
- Maintain knowledge of upcoming events, local area, and hotel offerings
- Ensure prompt delivery of billing to guests
- Ensure accuracy of daily closing reports
- Process all payment types e.g. charges, cash, checks, debit or credit cards
- Communicate with Lead Audit team relating to daily closing and issues
- Discreetly handle confidential guest information
- Complete end of day balancing, run night audit
- Ensure lobby and shared areas are neat and orderly
- Adhere to all Colwen and brand standards
- Maintain STRICT key controls
- Perform other related duties as assigned
Requirements:
- One year of related experience, hotel preferred
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service sills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Overnight work schedule required, including weekends, and holidays
We’ve got you covered: Benefits & Perks
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Compensation:
Hourly Wage: $20.00
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
