JOB TITLE:
Residential Aide
SUMMARY:
The primary goal of a Sanctuary Shelter Residential Aide is to ensure the safety, well-being, and support of the sanctuary residents. Creates a safe and supportive environment for sanctuary residents. This position involves working closely with residents to address their immediate needs, provide emotional support and assist with day to day tasks.
REPORTING RELATIONSHIP:
This position reports to the Director of Operations.
SCHEDULE:
Various shifts available.
LOCATION: Jamaica, Queens NY, Long Island City, Harlem
POSITION TYPE:
Fulltime - requires flexibility to cover shifts in the event of staffing shortages or emergencies
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Assists with the intake process for new residents, including paperwork, orientation to sanctuary rules and resources, and distribution of essential items like bedding, hygiene kits, etc.
- Assists with the day to day functioning of the sanctuary, including meal distribution, cleanliness, laundry, and maintaining common areas.
- Works collaboratively with other sanctuary staff, including social workers, case managers and security personnel to ensure a holistic approach to resident support.
- Monitors the sanctuary premises to ensure a safe and secure environment for residents and staff.
- Responds promptly to any emergencies, conflicts, or incidents following established protocols.
- Provides immediate support to residents in crisis situations such as emotional distress, medical emergencies or conflicts. Follows established protocols for handling crises.
- Mediates minor disputes among residents and promotes a harmonious living environment. Escalate larger concerns or conflicts to appropriate higher level staff.
- Connects residents with available social services, medical assistance, mental health resources and job training programs based on their individual needs.
- Maintain accurate and confidential records of resident interactions, incidents, and any services provided. Completes necessary documentation as required by sanctuary policies.
- Organize and facilitate activities that promote a sense of community among residents. Encourage residents to engage in positive interactions and peer support.
QUALIFICATIONS:
- High School diploma or equivalent.
- 1-2 years’ experience preferred.
- Strong interpersonal and communication skills.
- Empathy, patience and a non-judgmental attitude toward diverse populations.
- Basic knowledge of crisis intervention and conflict resolution.
- Organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Obtain Food Handlers certification within the first 90 days of employment
OTHER SKILLS/ABILITIES:
- Must have strong interpersonal skills to support leadership, management, negotiation and problem-solving functions of this role.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Remain calm and professional in stressful situations.
- Detail oriented while maintaining an extremely positive attitude.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Team player with a "can do" attitude that can work in a fast-paced environment.
- Ability to establish and maintain professional atmosphere for employees, clients and customers
BENEFITS:
15 Vacation days Annually
12 Sick Days
Floating Holiday 1 annually
401K retirement plan with 3% match after 90 days of employment
Medical Benefits after 30 days of employment with Cigna
Dental/Vision eligible after 90 days of employment
Access to Gym/Weight Room
Access to Boxing Ring
Short Term Disability
Life, Accidental Insurance available through Aflac
Transit Chek for commuting expenses
Legal Shield for legal services
Public Service Loan Forgiveness (PSLF) participants
Are you passionate about making a meaningful impact in your community?
Join Elmcor Youth & Adult Activities as a Director of Operations and lead the oversight of essential programs and services that support individuals and families in need. This role provides the opportunity to guide daily operations, strengthen service delivery, and ensure programs are delivered with a focus on safety, stability, compliance, and excellence.
If you are a strategic and experienced leader committed to operational effectiveness and making a meaningful community impact, we encourage you to apply today and take the next step in a purpose-driven career.
