Critical Infrastructure Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Engineer 2, Network Operations - Critical Infrastructure supports the operation, maintenance, and reliability of critical infrastructure systems within Comcast facilities. This role helps maintain and monitor essential systems including electrical power distribution, UPS equipment, generators, HVAC, fire life safety, and related facility infrastructure. The Engineer 2 partners with internal teams and vendors to execute maintenance activities, support infrastructure projects, maintain documentation, monitor facility health, and help ensure operational readiness across business-critical environments.

Job Description

Responsibilities:

• Implementing critical infrastructure capacity management activities through site audits and equipment modeling with guidance from senior engineers
• Supporting plan of record deployment activities including ticket management and infrastructure planning under established protocols
• Conducting distribution infrastructure maintenance by coordinating floor plan updates and managing equipment inventory with moderate supervision
• Participating in facility operations support through monitoring device onboarding and analyzing performance indicators with team oversight
• Contributing to infrastructure problem-solving activities by gathering data and recommending solutions following standard methodologies
• Executing network infrastructure projects by coordinating with vendors and tracking milestones according to documented procedures
• Maintaining critical infrastructure documentation including floor plans, asset databases, and capacity reports with periodic review
• Performing routine infrastructure health checks and coordinating maintenance activities while escalating complex issues to senior engineers
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications:

• 2+ years of experience supporting critical infrastructure, facility operations, data center environments, building systems, industrial maintenance, or related operational facilities.
• Working knowledge of one or more critical infrastructure disciplines, including electrical systems, power distribution, UPS systems, generators, HVAC equipment, fire life safety systems, plumbing systems, or mechanical equipment.
• Experience using common diagnostic and maintenance tools
• Ability to read, maintain, and follow maintenance schedules, operating procedures, preventive maintenance documentation, and site standards.
• Experience documenting operational activities and maintaining technical records, procedures, reports, or infrastructure documentation.
• Strong attention to detail with the ability to identify potential issues, follow established processes, and escalate concerns appropriately.
• Ability to safely perform work in operational facilities and coordinate activities with vendors, contractors, and internal teams.
• Demonstrated reliability, punctuality, and commitment to supporting business-critical operations.
• Bachelor's degree in Engineering, Engineering Technology, Facilities Management, Industrial Technology, or a related field; or equivalent combination of education and experience.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Data Center Maintenance, Documentations, Vendor Coordination

Compensation

Colorado Pay Range: $77,935.92 - $116,903.88
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.