Senior Systems Support Specialist - Trust Operations

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $26.70 - $31.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to serve as a senior business unit and systems resource, providing expert support and coverage for the systems and processes the line of business relies on each day. This position contributes to the management of internal and external audits; leads system enhancements, testing, and production issue resolution. The associate drives process improvements and compliance readiness and collaborates with management and other business units on projects and special initiatives.

Work Schedule

• Monday - Friday 7:00 AM - 5:00 PM (Flexible within this time range)

Essential Functions

• Partner with Internal Audit, external auditors, and business lines to support audit and examination responses (including SOC1, SOX, and Fed/State examinations) and address findings affecting systems and processes to maintain compliance with audit standards
• Support business resumption and disaster recovery requirements for the line of business systems and processes, working with Business Continuity, and complete third-party risk assessments and annual business continuity plan updates
• Display subject matter expert knowledge of multiple systems supported
• Provide support, consultation, and recommendations to business teams in resolving complex technical problems and implement technical solutions for business needs
• Research, analyze, and assist with the design, testing, and implementation of applications and system upgrades, sometimes working in cooperation with internal departments and vendors
• Handle production issues, including troubleshooting, testing fixes, and determining workarounds
• Review, analyze, and evaluate business systems and user needs.
• Document business and systems requirements, define scope and objectives, translate requirements into specifications, and formulate systems to reflect business unit strategies.
• Identify and implement process improvements, complex system enhancements, and compliance requirements; identify opportunities for innovation and work to implement them
• Manage small to medium sized projects that include implementation of software, mergers, acquisitions, as well as other initiatives
• Assist the line of business management team with the implementation of new system enhancements and other special projects as assigned
• Assist with systems projects for departments within the division as requested
• Mentor and coach others in the department, including team members and management
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong analytical and problem-solving skills, with the ability to resolve complex problems and make decisions
• Ability to think strategically with a growth mindset and look for ways to streamline processes for efficiency
• Strong computer skills, specifically with SQL, SharePoint, Excel, and Business Objects, including in-depth knowledge of creating reports in Business Objects
• Strong relationship building skills to work effectively with a variety of individuals at all levels throughout the Bank, including the ability to collaborate and demonstrate political savvy in working with management
• Ability to coach team members as well as management
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Experience in multiple operational disciplines within the line of business
• Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook
• Intermediate knowledge of banking industry and bank operations, including best practices and regulations

Education & Experience

• Associate’s degree or equivalent combination of education and experience required.
• 5+ years experience developing systems and performing reporting and analysis required.
• 2+ years Trust Operations related experience required.
• Experience of business resumption planning preferred

**Hybrid Schedule: minimum of 2 days/week onsite (training will require up to 5 days per week in office for up to 8 weeks, depending on progress and business need)

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Senior Systems Support Specialist level job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.70 to $31.50 per hour.

#LI-KD1

#LI-Hybrid

Must be eligible to work in the US without sponsorship now or in the future.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time