Transaction Specialist - Retail

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $17.00 - $18.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to act as the first point of contact for our customers, providing exceptional service while processing financial transactions with accuracy and efficiency.

Work Schedule

• Monday - Friday 10:00 AM - 5:15 PM or 10:00 AM - 6:15 PM
• Saturday 8:45 AM - 12:15 PM
• Rotation from Drive to Lobby, Closing Drive from time to time

Essential Functions

• Greet customers warmly and professionally; assist with routine banking needs such as deposits, withdrawals, check cashing, and loan payments
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirement
• Assist with branch operational duties as needed, including opening/closing procedures and currency equipment
• Balance cash drawer daily and reconcile discrepancies promptly
• Identify opportunities to educate customers about bank products and services that meet their financial goals
• Support a positive branch environment by working collaboratively with team members
• Maintain security and confidentiality of customer information at all times
• Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong customer service skills with the ability of have needs-based conversations with customers both in-person and over the phone.
• Ability to meet personal and branch customer services and sales/referral expectations
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required
• 1+ year customer service or cash handling experience preferred

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Transaction Specialist – Retail job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $17.00 - $18.50 per hour.

#LI-JD1

Must be eligible to work in the US without sponsorship now or in the future.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 1345 E. Battlefield St, Springfield, Missouri 65804

Time Type:

Part time