Energy Assistance Customer Care Professional Temp

Key Duties & Responsibilities

Client Support & Communication

• Answer incoming calls promptly and professionally from program applicants and participants.

• Provide accurate information about program eligibility, application requirements, and benefits.

• Explain program procedures, timelines, and documentation needs clearly to clients.

• Respond to client questions and resolve routine issues, escalating complex concerns to supervisors.

Application Assistance

• Assist clients in completing applications over the phone, ensuring required information is accurate and complete.

• Verify client information, eligibility criteria, and supporting documentation.

• Schedule follow-up appointments or callbacks when additional information is needed.

Data Entry & Recordkeeping

• Prepare reports on call volume, client concerns, and application status as requested.

• High school diploma or equivalent qualification required.
• Previous experience in customer service, administrative support, or social services preferred.
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse populations.
• Proficiency in using computer applications and data entry software.
• Ability to work independently with minimal supervision and as part of a team.
• Strong organizational skills and ability to prioritize tasks effectively in a fast-paced environment.
• Sensitivity to the needs and challenges of low-income or vulnerable populations.
• Commitment to maintaining confidentiality and upholding ethical standards in client interactions.
• Bilingual/Spanish a plus.