BC Service Specialist - Yokota (PT 35) Req # 2297

BCSS Yokota - PT35 REQ 2297

***Must be eligible to work in the U.S. and have SOFA Status***

The Banking Center Service Specialist (BCSS) is responsible for providing a positive customer experience that leads to improved satisfaction and meeting customers’ financial needs. The BCSS process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers’ needs and encouraging customers to expand their relationship with Community Bank.

Duties may include, but are not limited to the following:

Develop rapport with customers and provide outstanding, personalized service

Listen carefully and connect with customers to understand their financial priorities
and uncover products and solutions that will benefit them

Ensure customers are quickly connected to the appropriate teammate with the expertise
to meet their needs

Build, develop and maintain partnerships with teammates and specialists to maximize
effectiveness and serve customers

Accurately and efficiently process transactions such as customer deposits, check cashing, dual currency conversions, service ATMs, open and close accounts and provide basic customer service

Assist customers with inquiries and/or problem resolution in a professional and
composed manner

Inform and educate customers on self-service technologies

Follow established policies, procedures and guidelines to protect both our customers
and the bank

May be required to work a flexible schedule and regular reliable attendance is critical

**Candidate must hold an active SOFA driver’s license and maintain it throughout employment

Required skills:

· Minimum of six months cash handling and customer service related experience

· Minimum of six months experience with cross-selling, and/or product referral

· Proven results in a customer-centric, results-driven environment

· Engage with customers; effectively communicate, build rapport and overcome objections

· Ability to identify customer financial needs, goals and objectives

· Ability to respond and assist customers with inquiries and/or problem resolution

· Ability to work effectively as a team member

· Strong communication skills (including verbal and non-verbal) and active listening skills

· Careful attention to detail and time management

· Proficiency in basic computer skills

Desired Skills:

· Prior banking experience a plus