Warmline Operator - Part Time Day Shift

JOB TITLE: Warmline Peer Support Operator

DEPT/LOCATION: David Romprey Oregon Warmline

SUPERVISOR: Warmline Supervisor

FTE STATUS: .375 FTE (15 hours/wk) There will be 3 Weekend Day shifts - 5 hours each (between 8am - 5pm)

EXEMPT/NON-EXEMPT expectation: non-exempt

PAY GRADE: B6 ($20.96 - $29.38 per hour, depending on experience)

**Plus shift differential pay ranging from $1 to $2.50 for working nights and weekends

*** $2,612.50 Hiring Bonus!!

(2 year Commitment, Staggered-taxed Payout)

Community Counseling Solutions provides a team-based Servant Leadership environment!

Apply Directly at https://ccswebsite.org/employment/

Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we’re looking for motivated employees to help us continue our vision!

Benefits included with this position, but not limited to:

• Paid vacation, sick days, floating holiday, community service day, mental health days, paid holidays, etc.
• Employee Assistance & Wellness Benefits

DESCRIPTION

The Warmline Peer Support Operator, under the limited supervision of the assigned Warmline Supervisor, and guidance of a Team Leader is to provide confidential, non-judgmental and non critical support to callers while practicing the principles of Intentional Peer Support (IPS).

SUPERVISION

Supervision Received

The Warmline Peer Support Operator works under the general direction of the assigned Warmline Supervisor. The Warmline Peer Support Operator will have assistance in most cases of a Shift Leader who will provide daily to weekly guidance. The assigned Warmline Supervisor will also conduct the yearly performance evaluations.

Supervision Exercised

The Warmline Peer Support Operator does not supervise anyone.

RESPONSIBILITIES

• Will take calls from callers around the state and provide them phone support as taught in the training provided by CCS.
• Will take part in ongoing training and team-building and will work closely with other Shift Leaders in a work environment that may require improvements and change.
• Keep track of all data logs; enter data and present data in a way that accurately and professionally represents warmline activity. Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability).
• Provide all information in a timely and professional manner.