Medical Front Office Representative Floater

The Medical Front Office Representative serves as the first point of contact for patients and visitors. This position performs a wide range of front desk activities including patient registration, scheduling, insurance verification, and cashiering. The Representative ensures all required paperwork is completed, protects patient confidentiality, and provides exemplary customer service. This role is critical to the smooth operation of the clinic and upholding CHA's mission and values.

Floating Requirement:
This position requires the employee to 'float' to other locations as needed to provide coverage for Front Office Representatives who are out due to vacation, illness, or FMLA leave. In recognition of this responsibility, the position is compensated at a higher hourly rate to support the expectation of flexibility and availability.

Knowledge, Skills and Abilities:

• Knowledge of essential functions in a core dental/medical clinic
• Knowledge of general office practices and procedures
• Knowledge of ADA, CPT and ICD-10-CM coding
• Knowledge of an electronic medical record system; when applicable
• Skill in operating personal computer utilizing word processing, spreadsheets, databases and email
• Skill in operating various office equipment, such as adding machine, calculator, copy machine, facsimile machine, typewriter and telephone system
• Skill in accuracy and attention to detail
• Ability to maintain confidentiality of information, most importantly patient financial and medical information
• Ability to read and write legibly and calculate mathematical figures
• Ability to solve practical problems and deal with a variety of variables
• Ability to provide exemplary customer service for both internal and external customers.
• Ability to exercise good judgment in appraising situations and making decisions
• Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall CHA’s organization
• Ability to communicate in a courteous and professional manner
• Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
• Ability to hear and speak to converse over telephone
• Ability to see to use computer efficiently and read computer reports and correspondence
• Ability to lift up to 20 pounds on a frequent basis
• Reasonable accommodation will be made for physical limitations on an individual basis

Education and Experience:  High school diploma or GED equivalent and two years medical/dental front office experience.  Proficiency in both English and Spanish is preferred but not required. Candidates with bilingual skills will have an advantage in communicating