Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, this role will combine security and client engagement, ensuring a positive experience for patients, staff, and visitors.
As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:
- Subsidized medical, dental, and vision insurance
- Health savings account
- Short and long-term disability insurance
- Life insurance
- Paid sick, vacation, and holiday time
- 401K retirement plan with match
- Tuition and CME reimbursement up to 100%
- Employee assistance program to support your mental health and wellness
- Ongoing professional development
We’re looking for someone who:
- Has the ability to stand, sit, and walk to patrol clinic and clinic grounds.
- Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.
- Is comfortable enforcing policies, resolving conflict, and assisting with client altercations and crisis episodes.
- Can handle sensitive material while maintaining confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2.
To thrive in this role, you must be able to:
- Patrol your assigned location to ensure the safety of clinic employees, clients, and visitors.
- Engage with clients to provide notice of rule infractions or violations; provide support to ensure violations are not repeated.
- Take initiative to ensure cleanliness of the grounds (i.e. picking up trash, notifying leadership of maintenance needs).
- Anticipate potential client issues, providing support for and redirection of unwanted behavior.
- Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with their counselor or engage in other support services as needed.
- Notify appropriate emergency personnel, police, or fire departments in cases of emergency.
- Submit daily reports of irregularities, including equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences, etc.
