GENERAL PURPOSE OF JOB:
To ensure that all cashiers and front end staff provide a fun, informative, efficient, and exciting racing environment for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensure that all cashier personnel perform their assigned duties safely, effectively, enthusiastically and professionally
- Ensure that the daily bathroom check log is completed by all staff members
- Coordinate with Assistant and General Managers regarding disciplinary and operational issues
- Prepare front desk and café prior to opening
- Instruct new customers on race package options, pricing and the general flow.
- Maintain an orderly and speedy flow while ensuring great customer service
- Supervise ongoing transactions in both the café and front counter while enforcing policies and procedures.
- Respond to emergency situations as they arise
- Ensure that the front desk, lobby and café areas remain clean and safe environment.
- Perform/delegate specific facility cleaning and maintenance duties as assigned by management
- Check/perform that closing duties are being performed to secure the front desk and café and prepare for the following day’s operation.
- Ensure proper discount/coupon/gift card procedures are implemented, up to date and being followed .
- Conduct and supervisor the training of new staff.
- Help oversee, maintain and organize the retail and concessions areas.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
REASONING ABILITY:
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
LANGUAGE SKILLS:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before groups of customers and respond to questions.
MATHEMATICAL SKILLS:
Ability to add, subtract and manipulate two digit numbers
