Greets clients and visitors in a warm, professional, and supportive manner
Serves as the first point of contact for in-person, phone, and electronic inquiries
Maintains a calm, respectful presence while supporting clients with varying needs
Upholds strict confidentiality and HIPAA compliance at all times
Schedules, reschedules, and confirms appointments accurately using the EHR system
Manages incoming phone calls and routes messages appropriately
Supports front-office workflows, documentation, and general administrative tasks
Maintains accurate records and clear written communication
Assists with day-to-day office operations as needed
Collaborates with clinical and administrative staff to ensure smooth patient flow
Identifies and communicates office needs or concerns to leadership
Maintains a professional, organized, and welcoming front-office environment
High school diploma or equivalent required
Prior receptionist, front-desk, or administrative experience required
Preferred: Experience in healthcare, behavioral health, or outpatient clinical settings
Strong organizational and time-management skills
Excellent verbal and written communication skills
Ability to remain calm, professional, and compassionate in high-pressure situations
Strong interpersonal skills and a client-centered approach
Ability to maintain firm but kind boundaries
High attention to detail and accuracy
Comfort working in a fast-paced environment while managing multiple tasks
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Compass of Hope, LLC is a company that provides services related to hope and support.