VP of Operations
Comprehensive Mobile Insurance Company, Inc. (CMIC)
Location
Phoenix, Arizona — On-site
Travel
Limited travel (a few days per month/quarter) for conferences, sister company office visits, and customer/market visits
Type
Full-time
Job Description
Comprehensive Mobile Insurance Company (CMIC) is a health insurance carrier with dental, audiology, vision, and podiatry policies that benefit the underserved in long-term-care facilities. Our mission is to serve the underserved. CMIC is seeking a full time VP of Operations and EOS Integrator due to our growth. Our headquarters is located at the 101 and 7th Street in North Phoenix, and CMIC promotes a mission-driven, team-oriented environment.
The VP of Operations will be responsible for:
- Company-Wide Operational Excellence – build scalable, repeatable systems and processes across the whole business and ensure that they are followed. Establish effective communication channels throughout the company for cross-functional harmony.
- Project Management & Accountability – translate strategic vision into actual implementation. Establish clear organizational ownership and accountability with consistently met deadlines.
- Leadership, People & Culture – maintain existing healthy, mission-driven organizational culture while scaling. Develop direct reports to grow with the organization and lead their functions effectively.
- Policyholder Conversion & Retention – work with Head of Insurance Operations to ensure customer success throughout policy sale, onboarding, and ongoing payment compliance.
- Financial Stewardship – oversee budgeting and cashflow forecasting workstreams with CEO & finance team and prudently manage costs through significant growth/scaling.
- Accurate, Timely KPI & Financial Reporting – develop and maintain real-time reporting for KPIs, profit & loss / cash flow, and operational inputs to manage the business.
- Data & Systems – oversee the integration, administration, and, when needed, implementation of core technology systems, with focus on Dynamics 365 (sales CRM & policy management system), QuickBooks Desktop, & ePayPolicy
- Shared Services & External Vendor Management – oversee finance organization and ensure accurate, timely completion of closing books, submitting insurance filings, tax/audit workstreams, etc. Also manage internal relationships for IT/equipment & HR, as well as external relationships for accounting/tax, audit, CRM/technology, banking, investments, legal, and insurance.
- New State Expansion – oversee the development of insurance operations for new states.
- Compliance/Regulatory Matters – ensure company-wide adherence to applicable laws and guidelines with respect to insurance, HIPAA/healthcare, payments/financial, and data privacy.
Who we are looking for
- An Integrator. You get energy from execution, harmony, and accountability.
- A hands-on builder. You will not have a large team beneath you for a while. You build the spreadsheet, write the process, run the report, and work the exception list yourself first, and then delegate where possible. Nothing is beneath you.
- Leader. You can build culture, exhibit influence, and effectively grow a team and lead through people.
- Both a process author and enforcer. You are a systems thinker who can see the big picture, make it actionable, and then make sure it’s followed.
- Detail-hungry. You are willing to get in the weeds and find + fix the error.
- Comfortable in a regulated business. You move fast operationally, but never cross a line or cut corners.
- Technology savvy. You are comfortable aligning technology systems with operational needs and implementing automations.
- Values-aligned. Effective communicator, positive attitude, team player, empathetic, and act like an owner.
Experience
Required
- College graduate, MBA is a plus
- Prior experience managing/leading teams and developing people
- Built operating systems and SOPs from scratch; project management experience
- Previous exposure to accounting, audit and budgeting workstreams
- Fluency with operating software systems (Microsoft Dynamics 365 preferred) and comfort building views, reports, and dashboards
Bonus points
- Direct ownership of a P&L or operating budget
- Prior experience in consulting, investment banking, or private equity.
- Experience in healthcare/long-term care or insurance
- Experience building/managing customer service or call center functions
- Familiar with Microsoft Dynamics 365 and/or Quickbooks Desktop
- Experience as EOS Integrator
