At CRi, we are committed to empowering individuals with developmental disabilities and mental health needs to live meaningful, independent lives. Through high-quality residential and clinical services, we create environments where people thrive—with dignity, respect, and choice at the center of everything we do.
The Program Manager (ICF Program) is a key leadership role responsible for overseeing the day-to-day operations of a residential program. This individual ensures the highest standards of care, regulatory compliance, and team performance while fostering a positive and mission-driven environment.
You will serve as the leader of your program—guiding staff, supporting individuals served, and partnering with families and stakeholders to deliver exceptional outcomes.
Lead and manage all aspects of program operations, including staffing, budgeting, and service delivery
Ensure high-quality care, safety, and a positive living environment for individuals served
Serve as the primary liaison for families, community partners, and regulatory agencies
Oversee admissions, discharges, and individualized service planning
Supervise, coach, and develop program staff, including training and performance management
Ensure accurate documentation and compliance with all regulatory and organizational standards
Implement clinical policies, procedures, and performance improvement initiatives
Promote and uphold individuals’ rights and person-centered care practices
Bachelor’s degree in Human Services or a related field
QIDP qualification required
Minimum 5 years of relevant experience, including supervisory experience (leading at least 4 staff)
Experience working with individuals with ID/DD and behavioral support needs
Strong background in crisis intervention, service planning, and program management
Experience supporting individuals with physical disabilities
Valid driver’s license
Master’s degree in a Human Services field
Prior experience managing an ICF or residential program
Residential setting
Ability to assist with lifting and provide physical support when needed
Ability to respond to behavioral or medical emergencies
Mission-driven work that makes a real impact
Leadership opportunity with autonomy and growth potential
Collaborative and supportive team environment
Competitive salary and benefits package
#DSP
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Comprehensive Resources Inc (CRI) is a pioneering technology consulting and manpower recruiting firm based in New Jersey. We specialize in providing our clients with customized solutions to optimize their staffing needs. We use the latest methods of contract and permanent resources hiring along with fixed-priced systems to commercial firms and government agencies.