Job Description

Job Title:       Computer Operator
Location:       Norfolk, VA (on-site)

Supporting:  The Defense Logistics Agency (DLA) **Secret Security Clearance**

Overview

Launch Your IT Career in a DoD Environment

CompTech is seeking a Computer Operator to join our team supporting the Defense Logistics Agency (DLA) in Norfolk, VA.

This is a great opportunity for an early-career IT professional who already has some Help Desk or Deskside Support experience and is ready to take the next step. You’ll gain hands-on exposure to enterprise computer systems, hardware, software, operating systems, system operations, and troubleshooting while working alongside experienced technical professionals in a structured DoD environment.

If you have at least one year of IT support experience, enjoy solving technical problems, and want an opportunity to build valuable federal IT / Cyber Security experience, this could be an excellent next step.

**This position requires local travel (typically to & from various locations on Base) using personal vehicle, company van, cart or other motorized vehicle.

Work Scope

Key responsibilities include:

• Ultimate accountability for ensuring customer satisfaction at every level.
• Cultivate collaborative relationships with peers and leadership in a team focused environment, always communicating effectively and displaying diplomacy.
• Proven ability to effectively manage and prioritize a diverse workload of assigned service tickets.
• Flexible, with the ability to seamlessly transition from daily operations to project actions, and vice-versa.
• Demonstrated ability to quickly adapt to new policies and evolving technologies within this dynamic technical environment.
• Adept at interpreting and adhering to guidance and Standard Operating Procedures (SOPs) provided by contract and government leadership.
• Proficiency in operating a diverse range of system components, including hardware, software, and mass storage technology.
• Capability, under supervision, to operate communications-computer systems, as well as install, implement, maintain, and optimize operating systems, disk and tape management systems, and computer operations automation software.
• Anticipates problems, identifies deviations and acts through resolution.
• Perform other duties as required.

Experience, Skills & Certifications

• Excellent interpersonal and communication skills
• One (1) year of Help Desk or Deskside Support experience. (Service Now experience a plus)
• DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained upon hire
• Security+ CE – may be obtained within the first 3 months of hire.

Security Clearance Requirements:

• Secret

Salary:

• $50k plus full benefits, PTO, tuition reimbursement, professional development support, 401k+ matching.