Systems Admin

· Provide technical support to internal and external customers via telephone, email, or via remote assistance tool(s). Ensure support needs are met.

· Assist internal and external customers to upgrade and configure the software.

· Participate in software testing as needed during the release cycle.

· Troubleshoot complex issues, with simulation/reproduction of issues in order to find resolutions.

· Escalate issues to developers as appropriate. Continue to work the issues with the developers should they need your assistance.

· As appropriate, provide custom solutions through Scripts.

· Participation in customer training.

· Use ticketing system(s) and time reporting systems to accurately report issues, document activities, and report time.

· Identify cause of problem reported by debugging C#, SQL, HTML, XML, JavaScript, PowerShell and other code and if necessary correct them or report them to the developers.

· May require occasional travel to remote company or customer field sites for meetings, implementation of systems, support of systems, or for training.

· Requires participating in 24x7 rotation with other team members to respond to critical system support requests.

· Participate in projects or other activities as assigned.

· Must be willing to work in a team environment and with other team members.

· Required to perform duties outside of normal responsibilities, as needed.

BA/BS Computer Science, Engineering, or equivalent combination of education and IT software support.

· Minimum 3 years experience in a similar role troubleshooting and diagnosing problems with hardware and software.

· Entrepreneurial spirit with desire to work in a fast-paced environment.

· Superior analytical and problem solving skills

· Windows operating system and programming environment

· Ability to plan ahead and organize daily and weekly tasks

· Ability to work with minimum supervision as a part of a team

· Constant attention to detail

· Excellent communication skills, both verbal and written

· Ability to calmly manage crisis situations

· Experience working closely with technical subject matter experts, understanding the business and customer goals, and translating those goals into engaging content for consumers.

· Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information on a deadline.

· Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering)

Preferred Expertise Areas

· SQL Server Management Studio 2008/2012 (Querying, Writing Stored Procedures in T-SQL)

· SaaS industry or related experience.

· SDLC automation including integration and deployment

· Amazon Web Services (SNS & SQS Messaging, Troubleshooting)

· Web Service Experience - SOAP messaging, XML syntax & structure, JSON formatting, serializing/deserializing

· Experience with Data Encryption

· C#, .Net, Object-Oriented Programming and debugging skills

· Automation tools such as Chef, Puppet, etc.

· Knowledge of web-to-print, email coding, web based best practices and troubleshooting.

All your information will be kept confidential according to EEO guidelines.

Look for: Cynthia

Phone: 346 231 7545

Email: c.nicholas@computerfutures. com