Helpdesk Support-Tier 1 (Multiple positions)
Washington, DC
12 months+
Skill Required:
Minimum 1 to 5 years’ experience in a high profile and fast-paced Help Desk/Call Center environment required.
Demonstrated expertise in Microsoft operating systems.
A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
An aptitude for providing positive customer service.
Experience within an Information Technology Helpdesk/Call Center environment.
Good communications, problem solving and technical writing skills.
An in-depth knowledge of relevant operating systems, applications, printers and other hardware
preferred.
Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and
holidays Displays courtesy and sensitivity
Manages difficult or emotional customer situations well
Meets commitments
Responds promptly to customer needs Solicits customer feedback to improve service
Use internal knowledgebase on every interaction
Provide knowledgebase content on a weekly basis
A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
EOE/M/F/D/V
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization’s externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3