Apprentice Battery Field Technician

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

Job Summary

The Technician, Apprentice is responsible for coordinating and performing routine Planned Maintenance Services and diagnosing and repairing products. These products include industrial batteries, chargers, and battery handling equipment, as well as other products deemed necessary to build and maintain a satisfied and profitable customer base. This position typically reports to a Service Manager or a Lead Technician and has no direct reports.

Key Job Responsibilities:

• Reliable attendance and punctuality.
• Execute planned maintenance agreements, including: Battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities. Charger inspections, calibrations, and adjustments.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
• Travel to other branches or sites, as required, to assist with product installation, removal or repairs (some overnight travel will be required).
• Comply with company policies and procedures. These include but are not limited to warranty, safety, environmental, OSHA, DOT and Hazmat.
• Follow all safety regulations, including site specific safety regulations established by customers.
• Build strong relationships with customers.
• Take ownership of all company assets, including but not limited to vehicles, inventory, tools, and equipment.
• Complete all service orders, PM worksheets, timecards, expense reports, and any documentation as required, in an accurate and timely manner.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.