Assistant Store Manager

Concentric is the first national industrial power services organization delivering forklift and critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER®, PerpetualPOWER® and PowerHIVE™ are industry firsts, improving reliability, sustainability and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

Job Summary

The Assistant Store Manager is responsible for working closely with the Store Manager to ensure efficient and consistent day-to-day operations of the store and excellent customer service. General tasks include supervising employees, communicating with and assisting customers, providing performance discipline, hiring, and terminating employees. This position reports to the Store Manager and has 2 or more direct reports.

Key Job Responsibilities:

• Reliable attendance and punctuality.
• Provides ongoing customer service by addressing all questions or concerns regarding accounts, products, and services, both in-person and over the phone.
• Oversees employees’ performing their duties, providing performance feedback, hiring, and administer performance discipline.
• Understands and utilizes systems and processes with multiple computer programs including the Point of Sale and inventory systems.
• Plans and develops work schedules as needed.
• Enters data into computer using various data entry devices and keeps data organized.
• Conduct inventory.
• Direct or participate in stocking inventory items throughout the store.
• May be required to place special orders.
• Occasionally loads vehicles for delivery and drives a vehicle to deliver items.
• Fabricates custom batteries and power supplies from stock components.
• Performs work on weekends and evenings as needed to meet applicable deadlines.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as daily sales, customer satisfaction and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance measurements as determined by the direct supervisor.