Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk.
With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com .
Job Summary
The Critical Power Level 4 Technician (non-IT) is an expert in the critical power industry and has extensive experience with telecommunications, utility and/or UPS power systems. This is a leadership position that will supervise and train less experienced technicians. A level 4 technician should be able to design custom power solutions and provide turnkey installations. Due to the energized electrical equipment (hot) work requirement of this position, safety must be of the highest importance.
A major aspect of this position is to ensure the highest standards of quality and service. This position reports to the Regional Service Manager and does not have any direct reports. Key
Job Responsibilities:
- Interact with people from all organizational levels, both inside and outside the company.
- Provide the highest quality of service possible to assure customer satisfaction.
- Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
- Being directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment.
- Functions with little direct supervision.
- Other duties as assigned by supervisor.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed are representative of the knowledge, skill, and/or abilities required.
- Perform the following work operations or job activities without supervision or direction: Addition or removal of common systems equipment hardware, including batteries.
- Addition or removal of wiring and connections.
- Lead verification/continuity testing.
- Analysis of job specifications and drawings.
- Provide work assignments to Skill Level 1, 2 and 3 Installers.
- Prepare a Method of Procedure (MOP).
- Resolve job specification and/or drawing problems.
- Mark/correct office record drawings.
- In-process and final quality inspections.
- Circuit modifications Software additions or upgrades Power transition work (“hot ties”) Supervise and complete Telecom Central Office, Headend, MTSO and/or Regen, Switchgear and/or UPS equipment / battery Installations.
- Perform Site Assessments for new and existing DC Power Systems.
- Assessments define the necessary equipment, materials, and labor to fulfill the customer’s requests.
- The Assessments are provided to Account Managers and/or Sales Team in support of their project quotations.
- Troubleshoot and repair power system components by gaining a complete understanding of the electrical operation of the latest module technologies.
- Install DC Power System in customer locations.
- Perform preventive maintenance activities on critical power systems and equipment.
- Supervise site Installation teams and/or Subcontractors.
- Provide daily status updates to the Service Manager for all projects that they are leading.
- Responsible for reviewing customer inquiries, specifications, and engineering data and recommending products and services to suit their requirements.
- Responsible to maintain all company vehicles, inventory, tools, and equipment Responsible for approving and completion of all work orders, expense reports, PM worksheets and any documentation as requested.
- Building strong relationships with customers by presenting a professional appearance, speaking positively about our company, our suppliers, and our fellow employees.
- Being sure to promote company products, suggestive selling and solving customer complaints and problems.
- Other duties as assigned by supervisor.
- Key Performance Measurements: Project Schedule Technician Efficiency Customer Satisfaction First Contact Resolution Other key performance measurements as determined by the direct supervisor.
