Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.
Job Summary
The Field Battery Maintenance Technician, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position typically reports to a Service Manager or a Lead Technician and has no direct reports.
Key Job Responsibilities:
- Reliable attendance and punctuality.
- Work safely, follow all safety regulations, including site specific safety regulations established by customers.
- Perform routine preventive maintenance.
- Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
- Travel to other branches or sites, as required, to assist with product installation, removal or repairs (some overnight travel will be required).
- Comply with company policies and procedures. These include but are not limited to warranty, safety, environmental, OSHA, DOT and Hazmat.
- Build strong relationships with customers.
- Take ownership of all company assets, including but not limited to vehicles, inventory, tools, and equipment.
- Troubleshoot battery and charger systems.
- Perform repairs at customer locations and company shops.
- Respond to client needs in a timely manner, while applying great customer service.
- Complete all service orders, PM worksheets, timecards, expense reports, and any documentation as required, in an accurate and timely manner.
- Work independently or with a team in a professional manner.
- Other duties as assigned by supervisor.
Key Performance Measurements:
- A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
- Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
- Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
- Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.
