Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.
Job Summary
The Retail Store Associate plays a key role in ensuring exceptional customer service and operational efficiency within the battery retail environment. This position is responsible for engaging with customers to provide accurate information about products and services, addressing inquiries, and resolving concerns in a courteous and timely manner. The Retail Store Parts & Delivery Specialist reports to the Store Manager and does not have direct reports.
Key Job Responsibilities:
- Reliable attendance and punctuality.
- Follow all safety guidelines, complete safety training, and utilize Personal Protective Equipment (PPE).
- Greets and assists customers by telephone or in store to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints in a professional manner.
- Maintains invoicing sales, accepting payment, and processing credit cards while securing accurate transactions.
- Processes exchanges, returns, warranties, and core transactions in accordance with company policy.
- Installs vehicle batteries in accordance with diagrams, sketches, operation manuals, and manufacturer’s specifications, and performs other in-store services for customers.
- Delivers local commercial account orders (batteries, accessories, etc.) as needed, following all state traffic laws.
- Ensures all inventory counts, stock adjustments, and store-to-store transfers are processed in a timely manner.
- Performs daily operational tasks, keeping retail space and battery charging stations clean and organized.
- Enters inventory data into computer using various data entry devices and keeps data organized so that it is easily accessible at any time.
- Recommends improvements in product placement, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Maintain a clean store and professional appearance.
- Performs work on weekends and evenings, including store opening/closing duties as needed to meet applicable deadlines.
- Follow security procedures when entering and exiting the building for the safety of themselves and others.
- Other duties as assigned by supervisor.
Key Performance Measurements:
- A score card that reflects performance in areas such as daily sales, customer satisfaction, and issue resolution.
- Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information. Other key metrics prescribed by supervisor, resulting in positive customer and Company impact.
- Other key performance indicators as assigned.
