Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.
Job Summary
The Critical Power UPS (Uninterruptible Power Supply) Technician is responsible for servicing, troubleshooting, installing and maintaining Uninterruptable Power Supply (UPS) systems from all manufacturers; both single and three phase, along with batteries and other critical power equipment such as Power Distribution Units (PDU’s) and Static Switches (SSW’s). This position also provides technical support to customers on operational and maintenance aspects. This position reports to the Regional Service Supervisor and has no direct reports.
Key Job Responsibilities:
- Perform required preventative maintenance service to equipment under contract as scheduled.
- Responsible for maintenance involving use and care of electrical test equipment.
- Advise requesting department regarding system and requirements available to meet their needs and comply with safety codes.
- Perform initial starts-ups.
- Provide 24/7 on-call emergency services as required.
- Performance of electrical equipment maintenance routines.
- Battery system maintenance.
- Installation of designed Battery systems to ensure compliance with design specification and safety codes.
- Provide requested services while meeting safety codes, specification and budgetary limitations.
- Work with other team members to complete custom and large installation projects.
- Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
- Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
- Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
- Interpretation of technical documentation including schematics.
- Coordinate and manage all on-site subcontractors as necessary.
- Recognize sales opportunities for critical power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources.
- Timely and accurate completion of paperwork including Field Service Reports, RMA’s, timecards, and expense reports.
- Some warehouse responsibilities will be involved which included preparing batteries for
- transportation, managing inventory, and operating a forklift.
- Provide training and guidance to less experienced employees where necessary.
- Other duties as assigned by supervisor.
Key Performance Measurements:
- A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
- Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
- Other key metrics prescribed by Concentric Critical Power leadership, resulting in positive customer and Company impact.
- Other key performance indicators as assigned.
